Appointment changes

Cancellation and rescheduling requirements may vary by appointment type. Please contact A Fresh Face as early as possible if you need to change an appointment.

Late cancellations and no-shows

Late cancellations or missed appointments may be subject to the terms communicated when the appointment is scheduled. Ask the team to confirm any appointment-specific requirement before booking.

Deposits

If a deposit is required, the applicable amount and how it will be applied or handled will be communicated before payment.

Treatments, packages, and credits

Certain services, promotional purchases, packages, products, or prepaid treatments may have specific terms communicated at the time of purchase. Review those terms before completing a purchase.

Promotional purchases

Promotional pricing or offers may be limited to the services, products, dates, or other conditions stated with the offer.

Loyalty Program balances

If a patient cancels the Loyalty Program, the existing contributed balance remains available. Remaining contributed funds may still be used, while future purchases may revert to standard pricing unless the patient re-enrolls.

Product purchases

Any product-specific return or exchange terms will be communicated at the time of purchase or shown with the product information.

Refunds

Refund eligibility depends on the purchase and the terms communicated when it was made. A Fresh Face will provide refunds where legally required. Contact the team with the purchase details so the request can be reviewed.

Before your appointment or purchase

1. Confirm any appointment-specific cancellation or deposit terms.

2. Review the terms for packages, promotions, prepaid treatments, and products.

3. Contact A Fresh Face promptly when plans change or questions arise.